Refund & Cancellation Policy
1. Cancellations
Because digital items are delivered instantly, a premium shortlink or a private domain registration is considered delivered as soon as it is created. You may stop using it at any time, but the creation charge is not automatically reversed.
To cancel a pending balance top-up before it is verified, contact us with your transaction reference and we will cancel it.
2. Refunds
| Situation | Refund? |
|---|---|
| Payment debited but balance not credited | Yes — full amount, or credit restored, within 7 working days of verification |
| Duplicate / accidental double payment | Yes — duplicate transaction refunded within 7 working days |
| Technical fault on our side preventing service use | Yes — refund or restored credit, at your choice |
| Change of mind after an item is delivered | No — digital items are non-returnable once delivered |
| Account suspended for breaking the Terms | No — remaining balance is forfeited |
| Unused prepaid balance (no fault involved) | Refundable on request within 30 days of the top-up |
3. How to request a refund
- Open the bot and copy your Transaction ID and the date of payment.
- Send it to us via the Contact page with the subject "Refund request".
- We acknowledge requests within 2 working days and resolve them within 7 working days.
4. How refunds are paid
Approved refunds are returned to the original payment method through our payment gateway. Depending on your bank, it may take 5–7 additional working days to appear on your statement. Gateway charges, if any, are borne by us — you receive the full amount you paid.
5. Chargebacks
If you believe a charge is incorrect, contact us before raising a chargeback with your bank. Repeated unfounded chargebacks may lead to suspension of the account.
6. Contact
All refund requests go through the Contact page. Please include your transaction ID — without it we cannot verify the payment.